Identified - We’re experiencing a temporary issue impacting inbound phone calls that may be impacting your ability to reach our Support team. For immediate assistance:
Chat with us in-app, our team is ready and standing by.
Leave a voicemail (it will create a support ticket and we will be able to return your call)
Email us at support@updox.com
If you leave a voicemail our team will be able to return your phone call. Thank you for your patience as we work through a resolution as quickly as possible.
Dec 11, 2025 - 14:46 EST
Chat with us in-app, our team is ready and standing by.
Leave a voicemail (it will create a support ticket and we will be able to return your call)
Email us at support@updox.com
If you leave a voicemail our team will be able to return your phone call. Thank you for your patience as we work through a resolution as quickly as possible.
Dec 11, 2025 - 14:46 EST
About This Site
Welcome to the status page for Updox LLC.
If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.
Please visit https://www.updox.com/support if you have further questions about this alert.
General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.
Updox
Operational
Fax
Operational
Patient Portal
Operational
Video Chat
Operational
Video Chat
Operational
Video Chat SMS Invites
Operational
Video Chat Email Invites
Operational
Appointment Reminders
Operational
Quick Send SMS - Text Messaging
Operational
3rd Party Services
Operational
Amazing Charts
Operational
Practice Fusion
Operational
Updox Payments
Operational
Forms
Operational
SMS Text Messaging
Operational
Forms
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.