All Systems Operational

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit https://www.updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Uptime over the past 90 days. View historical uptime.
Updox ? Operational
Fax Operational
90 days ago
99.85 % uptime
Today
Patient Portal Operational
Video Chat Operational
90 days ago
99.93 % uptime
Today
Video Chat Operational
90 days ago
99.87 % uptime
Today
Video Chat SMS Invites ? Operational
90 days ago
99.96 % uptime
Today
Video Chat Email Invites Operational
90 days ago
99.96 % uptime
Today
Appointment Reminders Operational
90 days ago
99.96 % uptime
Today
Quick Send SMS - Text Messaging Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Uptime
Fetching
Patient Portal Response Time
Fetching
May 9, 2025

No incidents reported today.

May 8, 2025

No incidents reported.

May 7, 2025
System Degradation
Resolved - This incident has been resolved.
May 7, 13:29 EDT
Monitoring - Our team identified the issue as packet loss between Updox and our fax carriers. This resulted in slower than normal fax processing for both inbound and outbound faxes.

The root issue has been resolved and our team is no longer observing packet loss between Updox and our fax carriers. Some faxes may still be delayed as our systems processes pending faxes and we will update when our queues have caught up. We apologize for any inconvenience this causes to your business and will keep you updated on the progress. The Updox web application is functioning normally for all other functionality.
May 7, 12:36 EDT
Investigating - Updox is experiencing a disruption in service. Users may experience delays when sending and receiving faxes, slowness within the web app, and errors or delays when printing. We are investigating the issue and will post updates every 30 minutes.
May 7, 11:55 EDT
May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Webapp System Degradation and API Errors
Resolved - This incident has been resolved.
May 1, 22:03 EDT
Monitoring - The root issue has been resolved and our team is no longer observing packet loss between Updox and our fax carriers. Some faxes may still be delayed as our systems processes pending faxes and we will update when our queues have caught up. We apologize for any inconvenience this causes to your business and will keep you updated on the progress. As a reminder, the Updox web application is functioning normally for all other functionality.
May 1, 20:55 EDT
Update - Our team has identified the issue and is partnering with our data center partners to resolve packet loss between Updox and our fax carriers. This is resulting in slower than normal fax processing for both inbound and outbound faxes. We apologize for any inconvenience this causes to your business and will keep you updated on the progress. At this time, the Updox web application is functioning normally for all other functionality.
May 1, 17:37 EDT
Update - Updox is experiencing a disruption in service. Users may experience slowness within the web app, errors or delays when printing or faxing, and API errors. Your patience is appreciated as we work to restore the system.
May 1, 15:57 EDT
Update - Our team continues to investigate the service interruption within Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
May 1, 15:19 EDT
Identified - Updox is experiencing a disruption in service. Users may experience slowness within the web app, errors or delays when printing or faxing, and API errors. We are investigating the issue and will post updates every 30 minutes.
May 1, 14:49 EDT
Apr 30, 2025

No incidents reported.

Apr 29, 2025
System Unavailable
Resolved - We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor.
Apr 29, 12:01 EDT
Update - Our team has determined the cause of the service interruption within Updox and is working on a resolution. Thank you for your patience.
Apr 29, 11:15 EDT
Update - Our team continues to investigate the service interruption within Updox and we will continue to provide updates every 30 minutes. Your patience is appreciated as we work to restore the system.
Apr 29, 10:41 EDT
Identified - Updox is experiencing a disruption in service. Users may not be able to access Application. We are investigating the issue and will post updates every 30 minutes.
Apr 29, 10:09 EDT
Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

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