All Systems Operational

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit https://www.updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Uptime over the past 90 days. View historical uptime.
Updox ? Operational
Fax Operational
90 days ago
100.0 % uptime
Today
Patient Portal Operational
Video Chat Operational
90 days ago
100.0 % uptime
Today
Video Chat Operational
90 days ago
100.0 % uptime
Today
Video Chat SMS Invites ? Operational
90 days ago
100.0 % uptime
Today
Video Chat Email Invites Operational
90 days ago
100.0 % uptime
Today
Appointment Reminders Operational
90 days ago
100.0 % uptime
Today
Quick Send SMS - Text Messaging Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Oct 16, 2025 23:00 - Oct 17, 2025 02:00 EDT

The Updox operations team will be performing system maintenance beginning Thursday, October 16, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 3 hour and will conclude on Friday, October 17, 2025, at 2:00 AM ET. We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email support@updox.com.
Posted on Oct 08, 2025 - 15:20 EDT

Scheduled Maintenance Oct 21, 2025 23:00 - Oct 22, 2025 02:00 EDT

The Updox operations team will be performing system maintenance beginning Tuesday, October 21, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 3 hour and will conclude on Wednesday, October 22, 2025, at 2:00 AM ET. We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email support@updox.com.
Posted on Oct 08, 2025 - 15:21 EDT

Scheduled Maintenance Oct 23, 2025 23:00 - Oct 24, 2025 02:00 EDT

The Updox operations team will be performing system maintenance beginning Thursday, October 23, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 3 hour and will conclude on Friday, October 24, 2025, at 2:00 AM ET. We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email support@updox.com.
Posted on Oct 08, 2025 - 15:22 EDT
System Metrics Month Week Day
Uptime
Fetching
Patient Portal Response Time
Fetching
Oct 14, 2025

No incidents reported today.

Oct 13, 2025

No incidents reported.

Oct 12, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 17:14 EDT
Scheduled - The Updox operations team will be performing system maintenance beginning Saturday, October 11, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 3 hour and will conclude on Sunday, October 12, 2025, at 2:00 AM ET. We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email support@updox.com.
Oct 8, 16:31 EDT
Oct 11, 2025
Oct 10, 2025
Service Degradation
Resolved - This incident has been resolved.
Oct 10, 13:42 EDT
Monitoring - We are currently experiencing a service disruption. Users may notice delays in sending and receiving faxes, slower performance when uploading files or attaching documents, and delays when printing.

We expect these issues to be resolved within the next 90 minutes and will provide an update once normal service is restored.
Oct 10, 12:24 EDT
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:00 EDT
Scheduled - The Updox operations team will be performing system maintenance beginning Thursday, October 9, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 1 hour and will conclude on Friday, October 10, 2025, at 12:00 AM ET.
We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email support@updox.com.
Oct 6, 16:35 EDT
Oct 9, 2025
Oct 8, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 23:00 EDT
Scheduled - The Updox operations team will be performing system maintenance beginning Tuesday, October 7, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 1 hour and will conclude on Wednesday, October 8, 2025, at 12:00 AM ET.
We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email support@updox.com.
Sep 29, 10:42 EDT
Oct 7, 2025
Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:00 EDT
Scheduled - The Updox operations team will be performing system maintenance beginning Thursday, October 2, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 1 hour and will conclude on Friday, October 3, 2025, at 12:00 AM ET.
We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email support@updox.com.
Sep 29, 10:15 EDT
Oct 2, 2025
Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

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