All Systems Operational

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit https://www.updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Uptime over the past 90 days. View historical uptime.
Updox Operational
Appointment Reminders Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
96.99 % uptime
Today
Fax Operational
90 days ago
99.98 % uptime
Today
Forms Operational
90 days ago
99.94 % uptime
Today
SMS Text Messaging Operational
90 days ago
99.88 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
Patient Portal Operational
Quick Send SMS - Text Messaging Operational
90 days ago
99.89 % uptime
Today
Updox Payments Operational
90 days ago
99.88 % uptime
Today
Video Chat Operational
90 days ago
99.99 % uptime
Today
Video Chat Operational
90 days ago
99.98 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
100.0 % uptime
Today
Video Chat Email Invites Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
Amazing Charts Operational
Practice Fusion Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Uptime
Fetching
Patient Portal Response Time
Fetching
Jan 26, 2026

No incidents reported today.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Scheduled Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 EST
Scheduled - The Updox operations team will be performing system maintenance beginning Wednesday, January 21, 2026, at 10:00 PM ET. During this time, the Updox system and APIs will be unavailable. The maintenance is expected to last 30 minutes and will conclude on Wednesday, January 21, 2026, at 10:30 PM ET. We apologize for any inconvenience this may cause and appreciate your understanding as we strive to provide the best service possible.
Jan 20, 18:30 EST
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026
Inbox Not Loading
Resolved - This incident has been resolved.
Jan 14, 15:31 EST
Monitoring - We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Jan 14, 15:06 EST
Investigating - Updox is experiencing a disruption in service with the inbox and other document folders. Users will see a 'search error' or a blank screen and may not be able to search the address book. We are investigating the issue and will post updates every 30 minutes.
Jan 14, 14:30 EST
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

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