Slowness, Document Editor, and Fax Delays
Update - Our team continues to investigate the slowness within the inbox and documents that are corrupt after editing. We recommend that users do not edit documents within Updox until further notice. Some users may also experience delays with receiving faxes inside the Updox inbox, and when using the Updox virtual printer. Thank you for your patience.
Apr 19, 2024 - 13:07 EDT
Update - Our team continues to investigate the slowness within the inbox and documents that are corrupt after editing. We recommend that users do not edit documents within Updox until further notice. Some users may also experience delays when using the Updox virtual printer to print to the inbox. Thank you for your patience.
Apr 19, 2024 - 12:24 EDT
Update - Our team continues to investigate the slowness within the inbox and documents that are corrupt after editing. We recommend that users do not edit documents within Updox until further notice. Thank you for your patience.
Apr 19, 2024 - 12:10 EDT
Update - Updox is experiencing a disruption in service. Users may not be able to access the application. We are continuing to investigate the issue.
Apr 19, 2024 - 11:47 EDT
Update - Our team continues to investigate the slowness within the inbox and documents that are corrupt after editing. We recommend that users do not edit documents within Updox until further notice. Thank you for your patience.
Apr 19, 2024 - 10:38 EDT
Identified - Updox has identified that some users may experience slowness within the inbox. We are also experiencing a disruption in service with Document Editing. Edits may corrupt a document and render it inaccessible. We are investigating the issue and will post updates every 30 minutes.
Apr 19, 2024 - 09:55 EDT

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit https://www.updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Uptime over the past 90 days. View historical uptime.
Updox ? Degraded Performance
Fax Degraded Performance
90 days ago
99.34 % uptime
Today
Patient Portal Operational
Video Chat Operational
90 days ago
99.39 % uptime
Today
Video Chat Operational
90 days ago
99.27 % uptime
Today
Video Chat SMS Invites ? Operational
90 days ago
99.45 % uptime
Today
Video Chat Email Invites Operational
90 days ago
99.45 % uptime
Today
Appointment Reminders Operational
90 days ago
99.45 % uptime
Today
Quick Send SMS - Text Messaging Operational
90 days ago
99.45 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Uptime
Fetching
Patient Portal Response Time
Fetching
Past Incidents
Apr 19, 2024

Unresolved incident: Slowness, Document Editor, and Fax Delays.

Apr 18, 2024
Slowness and Severely Degraded Performance
Resolved - This incident has been resolved.
Apr 18, 16:43 EDT
Update - We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor.
Apr 18, 15:18 EDT
Monitoring - We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Apr 18, 14:43 EDT
Update - Updox has identified that some users may experience slowness within the Updox inbox. We are investigating the issue and will post updates every 30 minutes.
Apr 18, 13:46 EDT
Identified - Updox has identified that some users may experience slowness within the Updox inbox. We are investigating the issue and will post updates every 30 minutes.
Apr 18, 12:59 EDT
Monitoring - We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Apr 18, 12:35 EDT
Update - Updox is experiencing a disruption in service. Users may not be able to access multiple functions within the Updox UI and may not be able to login. We are investigating the issue and will post updates every 30 minutes.
Apr 18, 11:58 EDT
Identified - Updox has identified that some users may experience slowness within the Updox inbox. We are investigating the issue and will post updates every 30 minutes.
Apr 18, 11:06 EDT
Apr 17, 2024
Slowness
Resolved - This incident has been resolved.
Apr 17, 18:15 EDT
Monitoring - We have implemented a fix for the slowness issue and the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Apr 17, 17:47 EDT
Identified - Updox has identified that some users may experience slowness within the Updox inbox. We are investigating the issue and will post updates every 30 minutes.
Apr 17, 17:04 EDT
Slowness
Resolved - This incident has been resolved.
Apr 17, 13:20 EDT
Monitoring - We have implemented a fix for the slowness issue and the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Apr 17, 12:54 EDT
Update - Our team continues to investigate the slowness within the Updox inbox and will continue to provide updates every 30 minutes. Thank you for your patience.
Apr 17, 12:33 EDT
Update - Our team continues to investigate the slowness within the Updox inbox and will continue to provide updates every 30 minutes. Thank you for your patience.
Apr 17, 12:00 EDT
Identified - Updox has identified that some users may experience slowness within the Updox inbox. We are investigating the issue and will post updates every 30 minutes.
Apr 17, 11:33 EDT
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Video Chat and Messenger
Resolved - This incident has been resolved.
Apr 10, 10:52 EDT
Update - All systems are operational at this time. We are continuing to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved within 1 hour.
Apr 10, 10:11 EDT
Monitoring - We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Apr 10, 09:38 EDT
Identified - Updox is experiencing a disruption in service. Users may not be able to access Video Chat and Messenger. We are investigating the issue and will post updates every 30 minutes.
Apr 10, 09:07 EDT
Apr 9, 2024
Faxing
Resolved - This incident has been resolved.
Apr 9, 19:41 EDT
Monitoring - We experienced a disruption in service. Faxing was temporarily unavailable between 5:51pm and 6:24pm ET. We have implemented a fix and the issue is resolved. All systems are operational at this time.
Faxes that failed during this time may need to be resent.
We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Apr 9, 19:11 EDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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