Investigating - Microsoft’s latest update (Windows 10, 1903 update 05/20) broke their ability to communicate with our IPP printers. If you used our Updox IPP Printer, it is based on Microsoft IPP technology and is now failing as a result of the update.

To support customers, we’d like to familiarize you with our new Print to Fax and Print to Inbox tools. New capabilities include two self-installable Windows print drivers that enable outbound electronic faxing and printing to the Updox Inbox. This can be done directly from any software application that uses a Windows printer.

Please install our new Print to Fax driver with the steps below:

http://help.myupdox.com/help/how-to-use-the-print-to-fax-and-print-to-inbox-printers

or install Updox Central printing with the steps below:

http://help.myupdox.com/help/how-to-install-updox-central

Due to higher than normal call volume, we ask that you please first try and install these tools yourself. If you do need our assistance, go to updox.com/support for Live Chat printer support by leaving a message here you will be in queue to be contacted by our Support Team.

We apologize for any impact this has caused to your business this week.
Aug 2, 12:21 EDT
Updox ? Operational
Patient Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime
Fetching
Patient Portal Response Time
Fetching
API Response Time
Fetching
Past Incidents
Oct 23, 2019

No incidents reported today.

Oct 22, 2019

No incidents reported.

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.