Updox Status

All Systems Operational

Updox Operational

Patient Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Uptime

Fetching

Patient Portal Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jul 17, 2019

No incidents reported today.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

Continued System Issues - upload / print / tagging / deleting, archiving & routing items

Resolved - We’re happy to report that the Updox Inbox issues have been resolved and all Updox systems are fully operational. If you are still experiencing any issues or have follow-up questions, please contact us at support@updox.com, 1-866-MyUpdox or 614-600-3048, ext 2, or live support chat at www.updox.com/support.
Jul 10, 19:47 EDT

Investigating - We are again investigating reports of continued system issues with the Updox Inbox. We are working to resolve this issue and appreciate your continued patience.
Jul 10, 16:45 EDT

Continued System Issues - upload / print / tagging / deleting, archiving & routing items

Resolved - We’re happy to report that the Inbox issues have been resolved and all Updox systems are fully operational. If you are still experiencing any issues or have follow-up questions, please contact us at support@updox.com, 1-866-MyUpdox or 614-600-3048, ext 2, or live support chat at www.updox.com/support.
Jul 10, 14:51 EDT

Identified - Corrected Status: We are continuing to work to resolve the issues seen in the Updox Inbox today. We will update as we learn more from our Engineering Team.
Jul 10, 12:42 EDT

Monitoring - We’ve resolved the issues with Updox Inbox functionality and will closely monitor throughout the day. If you are still experiencing any issues or have follow-up questions, please contact us at support@updox.com, 1-866-MyUpdox or 614-600-3048, ext 2, or live support chat at www.updox.com/support.
Jul 10, 09:21 EDT

Investigating - We are currently investigating reports of Updox Inbox issues - users are not successful when they upload / print / tag / delete & archive items. Our Engineering Team is working on the issue. We apologize for any impact this causes to your business and will keep you updated on our progress.
Jul 10, 08:43 EDT

Jul 9, 2019

Updox DataCenter Maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 03:00 EDT

Scheduled - The Updox Datacenter will be updating telecom services on Tuesday, July 9 from 3:00 am - 7:00 am, Eastern. The Datacenter will fail over to other service providers during this time and you may notice minimal disruption. Thank you for your patience as we work to provide improved services. No further notifications will be sent regarding this maintenance window. Please email support@updox.com if have any specific questions regarding this maintenance window.
Jul 2, 14:51 EDT

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.