Investigating - Microsoft’s latest update (Windows 10, 1903 update 05/20) broke their ability to communicate with our IPP printers. If you used our Updox IPP Printer, it is based on Microsoft IPP technology and is now failing as a result of the update.

To support customers, we’d like to familiarize you with our new Print to Fax and Print to Inbox tools. New capabilities include two self-installable Windows print drivers that enable outbound electronic faxing and printing to the Updox Inbox. This can be done directly from any software application that uses a Windows printer.

Please install our new Print to Fax driver with the steps below:

http://help.myupdox.com/help/how-to-use-the-print-to-fax-and-print-to-inbox-printers

or install Updox Central printing with the steps below:

http://help.myupdox.com/help/how-to-install-updox-central

Due to higher than normal call volume, we ask that you please first try and install these tools yourself. If you do need our assistance, go to updox.com/support for Live Chat printer support by leaving a message here you will be in queue to be contacted by our Support Team.

We apologize for any impact this has caused to your business this week.
Aug 2, 12:21 EDT