Updox system issues
Investigating - We have received calls from a few users letting us know they were not able to access the Updox application or experienced significant slowness in responses. Our technical team is investigating the issue and we will provide an update once we have resolution or a further update on the issue.
May 26, 16:19 EDT
Updox ? Major Outage
Patient Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Uptime
Fetching
Patient Portal Response Time
Fetching
API Response Time
Fetching
Past Incidents
May 25, 2019

No incidents reported.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
Fax Delays
Resolved - We’re happy to report that we have resolved the issue that caused the fax delays. If you are still experiencing any issues or have follow-up questions, please contact us at support@updox.com, 1-866-MyUpdox or 614-600-3048, ext 2, or live support chat at www.updox.com/support.
May 14, 16:16 EDT
Investigating - We are currently experiencing delays with our inbound and outbound faxing and "Sent Items" are not being created for outbound faxes. Our Engineering Team is working on the issue. We apologize for any inconvenience this causes to your business and will keep you updated on our progress.
May 14, 14:43 EDT
May 13, 2019
Power outage at Updox Office
Resolved - The power has returned to the Updox Office. Phones are now functioning. Thank you for your patience.
May 13, 17:05 EDT
Investigating - Due to a power outage at the updox office. The full support center is currently offline. Please email your support issues to support@updox.com and we return the messages once power is restored. We will also update the status page when we have more information.
May 13, 16:22 EDT
May 12, 2019

No incidents reported.

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