All Systems Operational

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit https://www.updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Updox ? Operational
Fax Operational
90 days ago
99.69 % uptime
Today
Patient Portal Operational
Video Chat Operational
90 days ago
99.71 % uptime
Today
Video Chat Operational
90 days ago
99.52 % uptime
Today
Video Chat SMS Invites ? Operational
90 days ago
99.81 % uptime
Today
Video Chat Email Invites Operational
90 days ago
99.81 % uptime
Today
Appointment Reminders Operational
90 days ago
99.81 % uptime
Today
Quick Send SMS - Text Messaging Operational
90 days ago
99.81 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Uptime
Fetching
Patient Portal Response Time
Fetching
Past Incidents
Feb 22, 2024

No incidents reported today.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - Our video service provider has restored their services. This incident has been resolved.
We sincerely apologize for any impact this caused to you and your business.
If you require further assistance, please visit https://www.updox.com/support/. Support is available Monday through Friday 8:00 AM to 6:00 PM ET.

Feb 15, 19:50 EST
Update - Our technical operations team has identified an issue impacting Video Chat. We are working with our video service provider to restore the service as soon as possible.
Connectivity to Video chat is intermittent and some may experience loss of video, loss of audio, and disconnects.
We sincerely apologize for any inconvenience this causes to your business and will keep you updated on their progress.

Feb 15, 17:41 EST
Identified - Our technical operations team has identified an issue impacting Video Chat. Connectivity to Video chat is intermittent and some may experience loss of video, loss of audio, and disconnects.
We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.

Feb 15, 17:15 EST
Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - This incident has been resolved.
If you require further assistance, please visit https://www.updox.com/support/. Support is available Monday through Friday 8:00 AM to 6:00 PM ET.

Feb 9, 18:59 EST
Identified - Updox is currently processing traffic and has been since just before 5pm EST. We are still working on the issue while we are running in a degraded state. We will provide additional updates as soon as they become available.
Feb 9, 17:35 EST
Update - The Updox Engineering team is currently investigating reports of system slowness and error messages with the Updox UI and APIs. All updox Products are affected and unavailable. We apologize for any impact this causes to your business. Our team is on it and we will keep you updated on our progress.
Feb 9, 15:59 EST
Update - The Updox Engineering team is currently investigating reports of system slowness and error messages with the Updox UI and APIs. Users may have issues launching the UI, video chat, and Importing to EHR.
We apologize for any impact this causes to your business. Our team is on it and we will keep you updated on our progress.

Feb 9, 13:57 EST
Investigating - The Updox Engineering team is currently investigating reports of system slowness and error messages with the Updox UI and APIs. Users may have issues launching video chat, and Importing to EHR.
We apologize for any impact this causes to your business. Our team is on it and we will keep you updated on our progress.

Feb 9, 12:51 EST
Feb 8, 2024

No incidents reported.