All Systems Operational

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit https://www.updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Updox ? Operational
Fax Operational
90 days ago
99.81 % uptime
Today
Patient Portal Operational
Video Chat Operational
90 days ago
99.94 % uptime
Today
Video Chat Operational
90 days ago
99.82 % uptime
Today
Video Chat SMS Invites ? Operational
90 days ago
100.0 % uptime
Today
Video Chat Email Invites Operational
90 days ago
100.0 % uptime
Today
Appointment Reminders Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Uptime
Fetching
Patient Portal Response Time
Fetching
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 16:16 EST
Update - ** Users may need to sign out of Updox and sign back in to restore functionality.

A fix has been implemented and our technical operations team is continuing to monitor the results. We sincerely apologize for any impact this caused to you and your business.

Jan 25, 13:00 EST
Monitoring - A fix has been implemented and our technical operations team is continuing to monitor the results. We sincerely apologize for any impact this caused to you and your business.
Jan 25, 12:45 EST
Investigating - We are currently experiencing degraded system performance. Users are either unable to launch Updox or experiencing slowness . Our technical operations team is aware and currently investigating the issue. We sincerely apologize for any impact this causes to you and your business and will keep you updated on our progress.
Jan 25, 12:05 EST
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - This incident has been resolved.
Jan 20, 16:30 EST
Monitoring - A fix has been implemented, the system has recovered and resumed normal operation. Our technical operations team is continuing to monitor the system for any further issues. We sincerely apologize for any impact this caused to you and your business. If you are still experiencing an issue, please visit updox.com/support.
Jan 20, 10:22 EST
Investigating - We are currently experiencing degraded system performance. Users may experience slowness or receive a bad gateway message when attempting to load Updox . Our technical operations team is aware and currently investigating the issue. We sincerely apologize for any impact this causes to you and your business and will keep you updated on our progress.
Jan 20, 08:45 EST
Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.