Identified - Practice Fusion users: When starting a video visit from within Practice Fusion you will need to search for the patient you intend to start the video visit with in Updox. We apologize for any inconvenience this causes and continue to work on a solution to auto-populate the patient name and contact information.
Sep 13, 2022 - 11:34 EDT

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit Updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Updox ? Operational
Patient Portal Operational
Video Chat Operational
90 days ago
99.6 % uptime
Today
Video Chat Operational
90 days ago
100.0 % uptime
Today
Video Chat SMS Invites ? Operational
90 days ago
98.81 % uptime
Today
Video Chat Email Invites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Uptime
Fetching
Patient Portal Response Time
Fetching
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Resolved - This incident has been resolved.
Sep 29, 09:29 EDT
Identified - We have been notified by our telecommunications provider that they are experiencing text message delivery delays and fax delays. They are addressing the issue and will keep us updated on their efforts. We apologize for any inconvenience this causes to your business and we will keep you updated on their progress.
In the meantime, if you are sending Video Chat invites, you may wish to send an email invite to ensure timely delivery.

Sep 28, 14:28 EDT
Sep 28, 2022
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022
Resolved - This incident has been resolved.
Sep 19, 11:26 EDT
Identified - Practice Fusion users: When accessing Updox and you receive a message that your account cannot be found or to contact support, please try the following steps:
1. In Practice Fusion: Click Log out.
2. Close the browser window.
3. Re-open the browser window.
4. Go to myupdox.com and click on Practice Fusion.
5. Sign in with Practice Fusion.
6. Enter your Practice Fusion login credentials and click Log in.

Sep 13, 11:36 EDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.