AWS outage causing SMS and faxing Delays

Incident Report for Updox

Resolved

This incident has been resolved.

Posted Sep 29, 2022 - 09:29 EDT

Identified

We have been notified by our telecommunications provider that they are experiencing text message delivery delays and fax delays. They are addressing the issue and will keep us updated on their efforts. We apologize for any inconvenience this causes to your business and we will keep you updated on their progress.
In the meantime, if you are sending Video Chat invites, you may wish to send an email invite to ensure timely delivery.

Posted Sep 28, 2022 - 14:28 EDT

This incident affected: Updox and Video Chat (Video Chat SMS Invites).