We have implemented a fix for the disruption in service and the issues are resolved. All systems are operational at this time. We will continue to monitor.
Posted Apr 19, 2024 - 18:27 EDT
Update
Our team continues to investigate the slowness within the inbox and documents that are corrupt after editing. We recommend that users do not edit documents within Updox until further notice. Some users may also experience delays with receiving faxes inside the Updox inbox, and when using the Updox virtual printer. Thank you for your patience.
Posted Apr 19, 2024 - 13:07 EDT
Update
Our team continues to investigate the slowness within the inbox and documents that are corrupt after editing. We recommend that users do not edit documents within Updox until further notice. Some users may also experience delays when using the Updox virtual printer to print to the inbox. Thank you for your patience.
Posted Apr 19, 2024 - 12:24 EDT
Update
Our team continues to investigate the slowness within the inbox and documents that are corrupt after editing. We recommend that users do not edit documents within Updox until further notice. Thank you for your patience.
Posted Apr 19, 2024 - 12:10 EDT
Update
Updox is experiencing a disruption in service. Users may not be able to access the application. We are continuing to investigate the issue.
Posted Apr 19, 2024 - 11:47 EDT
Update
Our team continues to investigate the slowness within the inbox and documents that are corrupt after editing. We recommend that users do not edit documents within Updox until further notice. Thank you for your patience.
Posted Apr 19, 2024 - 10:38 EDT
Identified
Updox has identified that some users may experience slowness within the inbox. We are also experiencing a disruption in service with Document Editing. Edits may corrupt a document and render it inaccessible. We are investigating the issue and will post updates every 30 minutes.